Description

IT Help Desk Technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals.

Many IT pros begin their career as help desk technicians because of the low experience and education requirements, then as they’re exposed to new IT disciplines and technologies they discover their niche and branch out into other IT careers, such as network administrator, database administrator, or IT security specialist.